Saturday, March 05, 2011
An Adventure in Queretaro - The Rest of the Story
taking my printer to Queretaro to be repaired. I said that I had confidence in Ingeniero Carlos Velasco who told us that he would have the problem with the printer diagnosed in a few days and then would have it repaired a week after that. Nancy commented on the blog.....
I love your story, Billie, and you're right, we all have those kind of experiences... but I will never stop shaking my head and laughing, as it is just the way things are here! I really hope that it is repaired on the timeline you gave, most of my situations like this involve the dreaded "fifteen days.....!"
I knew deep down, Nancy was right. While I did have confidence in Ingeniero, I didn't really have confidence in the time line. The printer was gone for almost six weeks. So here is the rest of the story.
After one week we called to check on the printer. Ingeniero said that he had put in a new motor for paper feed but the printer still wasn't working and he was still checking it out. Another week went by and Ned called again. Ingeniero said he was waiting on some "diagnostics" to be sent from DF. The next week Ingeniero said he had taken the printer to DF to be repaired. Another week and Ingeniero told us that the problem was in the "works." We don't know what that means but we know what it costs. Ingeniero said that it had been delayed so much that we were going to get a discount on the repair. We said okay get it repaired. He first said that he would have the printer back in Queretaro the next Friday. When we called to be sure the printer was there, he said that Epson in DF would send the printer back to our house in San Miguel. Okay. At least that is some good news. We will not have to drive over to Queretaro to pick it up.
We waited Monday and Tuesday and on Wednesday finally got a tracking number. The printer had been sent from DF to San Luis Potosi and the tracking number indicated that the printer was scheduled for delivery on the next Tuesday. Saturday we were not home but when we checked the tracking number we saw that they tried to deliver it on Saturday. Now the website said we had to come pick up the package. Ned talked to Ingeniero and he said he would get it straightened out. On Monday the printer finally came home.
I was a little concerned about the printer traveling around Mexico. I kept the box it came in and when we took it to Ingeniero it was very carefully repacked in the box. He said we should take the box home with us so I'm wondering how the printer is taking all these road trips in a secure manner. When the printer finally came home, I was going to take a picture of the packaging the printer came in but while I was making lunch Ned started unpacking it. It was NOT in a box. At least not a box as you would normally think of a box. It was wrapped in pieces of corrugated boxes and secured with metal strapping. The package kind of looked like a huge corrugated log....no markings "This Side Up" or "Fragile." There was at least three huge garbage bags of shredded paper all around the printer which thankfully was wrapped in shrinkwrap so all the dust and bits of paper could not get into the "works" of the printer.
The printer is working but it was another Mexican adventure.